Surgery Counsellor

Responsibilities

• Assess patient understanding of surgery and provide clear explanations.
• Address patient concerns with empathy and professionalism.
• Explain surgical procedures, costs, and follow-up care transparently.
• Respond to patient calls politely and promptly.
• Prepare accurate discharge summaries and case documents.
• Maintain ethical conduct and high-quality performance.
• Ensure smooth coordination with departments and consultants.
• Follow hospital policies and documentation standards.
• Accept feedback positively and adapt to changes.
• Support hospital operations, including travel or cross-department duties when required.
• Responsible for guiding patients through their surgical journey by providing clear information about procedures, risks, benefits, costs, and pre- and post-operative care.
• Ensures a smooth, supportive, and ethical patient experience while maintaining high professional standards and hospital compliance.

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