Support

Job description: Job Description • Good Knowledge in BU Operations • Excellent in MS office • Good communication skills • Fast Learner ͏

Do 1. Design and Develop solutions as per client’s specifications

• Work on different softwares like CAD, CAE to develop appropriate models as per the project plan/ customer requirements
• Test the protype and designs produced on the softwares and check all the boundary conditions (impact analysis, stress analysis etc)
• Produce specifications and determine operational feasibility by integrating software components into a fully functional software system
• Create a prototype as per the engineering drawings & outline CAD model is prepared
• Perform failure effect mode analysis (FMEA) for any new requirements received from the client
• Provide optimized solutions to the client by running simulations in virtual environment
• Ensure software is updated with latest features to make it cost effective for the client
• Enhance applications/ solutions by identifying opportunities for improvement, making recommendations and designing and implementing systems
• Follow industry standard operating procedures for various processes and systems as per the client requirement while modeling a solution on the software ͏ 2. Provide customer support and problem solving from time to time
• Perform defect fixing raised by the client or software integration team while solving the tickets raised
• Develop software verification plans and quality assurance procedures for the customer
• Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency
• Deploy programs and evaluate user feedback for adequate resolution with customer satisfaction
• Comply with project plans and industry standards ͏ 3. Ensure reporting & documentation for the client
• Ensure weekly, monthly status reports for the clients as per requirements
• Maintain documents and create a repository of all design changes, recommendations etc
• Maintain time-sheets for the clients
• Providing written knowledge transfer/ history of the project ͏

Deliver No.

Performance Parameter Measure 1.Design and develop solutionsAdherence to project plan/ schedule, 100% error free on boarding & implementation, throughput %2.Quality & CSATOn-Time Delivery, minimum corrections, first time right, no major defects post production, 100% compliance of bi-directional traceability matrix, completion of assigned certifications for skill upgradation3.MIS & Reporting100% on time MIS & report generation Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.