MUMBAI · FULLTIME
Support Technical Engineer
Gauranga Soft-Tech
Mumbai · onsite · Posted 48d ago
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Section · 01
About this role
Support Technical Engineer
- Configure and deploy IoT devices as per project requirements
- Perform device installation, testing, and commissioning at site or remotely
- Monitor device performance and ensure continuous connectivity
- Diagnose and troubleshoot hardware, firmware, and network-related issues
- Work on Linux-based systems for device access, configuration, and debugging (basic level)
- Access devices via SSH and perform basic command-line operations where required
- Maintain logs of issues, resolutions, and daily activities
- Provide technical support to clients via call, email, or remote access
- Coordinate with development team for bug fixes and improvements
- Handle SIM/network configuration, IP settings, and server connectivity
- Perform firmware upgrades and device health checks periodically
- Maintain inventory records of devices, accessories, and spares
- Assist in documentation, SOP (Standard Operating Procedures), and reports
- Support field engineers and guide them on technical issues
- Ensure adherence to company processes and timelines
- Basic understanding of IoT systems and device communication
- Knowledge of networking concepts (IP, TCP/IP, SIM-based connectivity)
- Familiarity with hardware troubleshooting and serial communication
- Basic knowledge of Linux operating system (commands, file system, SSH access) preferred but not mandatory
- Ability to use remote tools and diagnostic software
- Basic understanding of cloud platforms and APIs (Application Programming Interface)
- Good problem-solving and analytical skills
- Strong communication and coordination abilities
- Diploma / Bachelors Degree in Electronics, Electrical, Computer Engineering, or related field
- 02 years of experience in technical support / IoT / embedded systems (Freshers can apply)
- Willingness to travel for site visits if required
- Ability to work under pressure and meet deadlines
- Basic knowledge of MS Excel and reporting
- Issue resolution time
- Device uptime and performance
- Number of successful deployments
- Customer satisfaction
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Section · Company
About Gauranga Soft-Tech
Gauranga Soft-Tech
Financial Services
25
employees
Mumbai
IN
₹3.5L PA avg
Avg at Gauranga Soft-Tech
About
Gauranga Soft-Tech Pvt. Ltd. is a technology solutions company specializing in Industrial Automation, IoT, Embedded Systems, Software Development, AI, and Digital Transformation. We deliver innovative software and hardware solutions tailored to the unique needs of businesses across various industries. With a strong focus on quality, innovation, and customer satisfaction, we help organizations improve efficiency through smart, scalable, and future-ready technologies. Our collaborative culture fosters continuous learning, innovation, and professional growth.
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Work-life
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