Support Supervisor

Day to day management of the Telephony environment to ensure optimal services.

Daily operational support, maintenance and troubleshooting of Avaya servers and products including CMS.

Owner of all Global Interactive Voice Response Systems.

Maintain relationships with third party vendors.

Management of all toll free and local phone numbers utilized both internally and externally.

Budget responsibilities related to vendors and internal telephony costs.

Evaluate hardware, software, and communications products and provide recommendations to the Technical Infrastructure team.

Identify and recommend changes needed in the infrastructure to optimize Guest-tek s technological goals.

Implement technology and infrastructure changes.

Manage issue identification and resolution in a timely and efficient manner.

Act as the point of contact for telephony related issue resolution.

Identify and recommend cost-saving opportunities and effective asset management.

Communicate major process and procedure changes to end users and stakeholders.

Perform root-cause analyses and make recommendations for improvements.

Qualifications