Support Staff

Description:

Job Title: Communication Lead Global CIO Office 

Job Profile Name: Communication Specialization 

Job Description:

Is responsible for leading strategic internal and external communication for the CIO Office, ensuring consistent positioning, alignment and engagement across the global IT organization and key business stakeholders, while supporting the CIO in operational and strategic communication initiatives, including the IT Strategy initiative . 

Activities include:

• Defining and executing a Global CIO-led communication strategy, translating IT priorities, strategy and transformation initiatives into clear and compelling messaging 
• Designing and managing internal communication channels and formats such as intranet, newsletters, townhalls and campaigns in text and video 
• Driving employee engagement and change communication, ensuring understanding and adoption of IT initiatives 
• Supporting  and aligning external IT communication in close collaboration with Corporate Communications 
• Supporting and facilitating leadership workshops, global IT events and townhalls (based in India) 
• Leading selected strategic communication initiatives and transformation topics 
• Ensuring consistent messaging, branding and narrative governance across all IT communication touchpoints 
• Coordinating stakeholder alignment across all management levels 
• Supporting prioritization of incoming topics and advising on communication impact and positioning 

Professional Skills and Capabilities:

Core Communication and Strategy Skills: 

• Internal Communications: design and deliver targeted, relevant messaging to align employees and support organizational priorities 
• External Communications: develop and deliver clear, consistent messaging to external audiences 
• Presentation and Persuasion: communicate complex topics clearly and influence stakeholders effectively 
• Creative Thinking: generate innovative approaches and storytelling formats 

Strategic and Analytical Skills: 

• Business Relationship Management: build and sustain strong stakeholder relationships 

Execution and Delivery Skills: 

• Project Management: support planning and execution of communication initiative and campaign material creation effectively 
• Workshop Facilitation: support the design and lead engaging workshops and townhalls 
• Process Management and Improvement: structure and enhance communication processes and workflows 
• Generative AI Utilization: leverage AI tools to scale and improve content creation 
• Provides experience in Video/Design creation on tools, such as Canvas, Adobe etc. 

Executive Office Capabilities: 

• Business Language Proficiency: communicate professionally in English across all levels 
• General Administrative Services: ensure structured execution of communication activities 
• Travel and Event Logistics Management: coordinate high-visibility events and executive engagements