Support Specialist (Java) - Payments (UPI / BBPS

We are looking for a hands-on Solution Architect with strong experience in payment systems (BBPS/UPI/IMPS) to drive production stability, system observability, and partner integrations. The role requires deep expertise in Java-based systems, strong debugging skills, and the ability to handle real-time transaction systems under high load.

Responsibilities:

• Stabilize production, prevent incidents, and improve observability and integrations.
• Lead production incident troubleshooting (Txn Failures, Latency, 503 errors).
• Analyze and resolve reconciliation and settlement issues.
• Handle certificate/signature-related issues and security flows.
• Design and improve system architecture for reliability and scalability.
• Strengthen monitoring and observability (logs, alerts, dashboards).
• Manage and stabilize integrations with banks, billers, and partners.
• Work closely with internal teams, external partners, and NPCI stakeholders.
• Drive RCA and preventive measures for recurring incidents.

Requirements:

• 8-12 years of experience in backend systems.
• Strong Java / Spring Boot expertise.
• Experience in payments systems (UPI / IMPS / BBPS / Payment Switch).
• Proven experience in production troubleshooting at scale.
• Strong understanding of API integrations, distributed systems, and on-premises infrastructure.
• Hands-on with monitoring and observability tools.
• Experience handling real-time transaction systems.