Support Specialist - Digital Platform Full Stack

Job Overview:

Arm has a position open for a Support Specialist - Digital Platform Full Stack to become part of our Business Application Operations Digital Platform Operations Team.

The team is responsible for supporting, maintaining and continuously improving Arms business-critical digital platforms and web applications. This role combines application operations, cloud Operations and application Enhancements.

You will collaborate directly with Engineering, Infrastructure, Cloud, Security, Product and third-party support teams to maintain platform availability, resolve production issues, support releases and drive continuous improvement. Based in our Bengaluru office on a 16x5 (12 PM - 9 PM & 5 PM - 2 AM) shift pattern on rotational basis

Qualification: Engineering from Computer Science or related fields with 3 - 6 years of experience.

Responsibilities:

• Provide operational support for business-critical digital platforms, websites and applications, managing incidents, service demands, and problem resolution.
• Resolve and tackle issues across applications, APIs, AWS/Azure cloud infrastructure, AKS/Kubernetes, networking, integrations and application configuration.
• Support CI/CD pipelines, deployments, rollback activities, Terraform-based infrastructure changes, secrets and certificate lifecycle activities.
• Deliver small to medium application improvements and bug fixes using Next.js, Angular/AngularJS, JavaScript and TypeScript.
• Participate in Major Incident Management, Root Cause Analysis and continuous activities to keep platform reliable and reduce recurring issues.
• Maintain operational documentation and work closely with internal teams and external vendors to resolve sophisticated issues.

Required Abilities and Background:

• Experience in Application Support, Cloud Operations, Enhancements, DevOps or Software Engineering.
• Strong hands-on experience with AWS, AKS, Kubernetes/K8s and containerised applications.
• Experience with Terraform, Infrastructure as Code, automated delivery workflows, and production deployments.
• Good knowledge of ITSM/ITIL processes, including Incident, Request, Problem, change and handling adjustments in systems and workflows.
• Demonstrable experience in developing with the Next.js framework, Angular or AngularJS, and JavaScript or TypeScript, along with REST APIs
• Strong capability to fix problems, root-cause-analysis, communication and teamwork skills, with the ability to balance operational support and software improvements.

Preferred Skills and Experience:

• Experience with Microsoft Azure services beyond AKS.
• Experience with .NET, Node.js, PHP or similar enterprise technologies.
• Experience supporting enterprise CMS platforms such as Sitecore.
• Experience with Akamai or similar CDN/WAF technologies.
• Experience with monitoring and observability tools such as Dynatrace, Splunk, AWS CloudWatch or Azure Monitor.
• Experience with identity and access management integrations.
• Understanding of application security, vulnerability remediation, critical information and certificate management.
• Experience with ServiceNow, Jira and Confluence.
• Bachelors degree or equivalent experience in Computer Science, Information Technology, Engineering, or a comparable practical field.

In Return:

You will have the opportunity to work with a collaborative distributed group supporting critical digital platforms across Arm. The role offers broad exposure to AWS, Azure, Kubernetes, DevOps, modern web technologies and enterprise application operations, while allowing you to contribute to platform reliability, automation, technical improvements and software upgrades!

Arm offers a culture that values technical perfection, continuous learning and collaboration. Join us and help improve the reliability and experience of the digital platforms that support Arms business and customers.

We will provide reasonable accommodation for individuals with disabilities to participate in the application or interview process. We also provide accommodations to perform crucial job functions and to access other employment benefits and privileges. Please contact us to request accommodation.