Support Lead

About Position:

We are hiring for the Support Lead position in Mumbai, requiring between 8 to 12 years.

• Role: Support Lead
• Location: Mumbai
• Experience: Between 8 to 12 Years
• Job Type: Full-Time Employment
• Mandatory skills: GCP, Devops, Terraform

What You'll Do:

• Lead the design, development, implementation, and operational improvement of solutions using GCP, Devops, Terraform.
• Provide hands-on technical direction, conduct reviews, and ensure delivery quality, security, performance, and maintainability.
• Plan and coordinate technical activities, remove delivery blockers, and support timely completion of commitments.
• Mentor team members and promote engineering standards, automation, documentation, and knowledge sharing.
• Work closely with cross-functional stakeholders to troubleshoot issues and continuously improve service reliability and delivery outcomes.

Expertise You'll Bring:

• Strong hands-on experience with GCP, Devops, Terraform and the ability to apply these skills in enterprise delivery environments.
• Experience leading technical delivery, reviewing solutions, and guiding team members through complex implementation challenges.
• Sound understanding of software or infrastructure lifecycle practices, security, performance, monitoring, and operational support.
• Strong analytical, troubleshooting, ownership, stakeholder management, and written and verbal communication skills.
• Ability to work collaboratively across engineering, quality, security, cloud, and operations teams.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."