Support - Key Account Management

Job Title : Support - Key Account Manager

JOB PURPOSE

To support the Key Account Management (KAM) function by executing day-to-day account operations, coordinating cross-functional actions for RFQs and ongoing programs, maintaining accurate commercial and delivery data, and ensuring timely, high-quality responses to customer needs thereby enabling the KAMs and the BD organization to achieve revenue, margin, and customer satisfaction goals.

PRINCIPAL ACCOUNTABILITIES

1) Account Operations & Customer Support

• Execute day-to-day account tasks (RFQ trackers, samples dispatch follow-ups, documentation, MOMs) to ensure timely responses to customers and internal teams.
• Act as the first line of support for routine customer queries and coordinate resolutions with KAM.

2) RFQ & Proposal Coordination

• Collect customer requirements/specs, liaise with Costing, Engineering, SCM, and Quality, and compile inputs for techno-commercial proposals under KAMs guidance.
• Maintain RFQ status dashboards, ensure milestones are met, and prepare submission packs.

3) Order Management & Delivery Assurance

• Track POs/LOIs, schedules, dispatch plans, and deliveries; highlight risks (shortages, logistics holds) and drive cross-functional actions to closure.
• Monitor ASN/GRN status and support OTIF performance improvements.

4) Commercial & Data Management

• Maintain price files, change notes, debits/credits, claims, and customer portals with 100% accuracy.
• Support price revision workings, basic contribution analysis, and VAVE savings tracking.

5) Issue Tracking & Escalation Management

• Log and monitor open issues (quality complaints, line-stop risks, payment delays), coordinate 8D/Corrective Actions with Quality/Plant, and report weekly status to KAM.
• Escalate critical risks with clear facts, impact, and proposed mitigations.

6) Reporting, Analytics & MIS

• Prepare weekly/monthly account dashboards, win/loss snapshots, RFQ funnels, delivery/PPM/OTIF metrics, and customer scorecard previews.
• Maintain accurate master data and audit-ready documentation on shared drives/PLM/ERP as applicable.
• Update RFQ/quote trackers; request and consolidate inputs from Costing/R&D/SCM.
• Download/customer-portal tasks: schedules, drawings, change notices, vendor ratings.
• Create and circulate MOMs for customer and internal review meetings.
• Follow up on samples/PPAP submissions, tooling milestones, and pilot builds.
• Update price lists, PO acknowledgements, and invoice/collection status.
• Prepare weekly dashboards for KAM and participate in internal stand-ups.
• Track competition news, program timelines, and model changeovers relevant to the account.
• Managing frequent, time-bound requests from customers while coordinating multiple internal functions.
• Maintaining data accuracy across systems/portals amid frequent engineering/commercial changes.
• Ensuring delivery hygiene (OTIF) in volatile demand situations and supply constraints.
• Handling simultaneous RFQs and program activities without slippage.
• Any commercial commitment, price deviation, or T&C changes.
• Priority conflicts across programs that affect deliveries or customer milestones.
• Quality issues, penalties, or claims with financial impact.
• RFQ submissions that deviate from approved assumptions/costs.