Support Intern or Executive (Fresher)
Impact Hr N Km Solutions · Nashik · onsite · Posted 35d ago
About a minute. You'll make an account on the way through.
About this role
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Key Responsibilities
Respond to customer, client, or internal user queries through phone, email, chat, or ticketing systems.
Provide timely and accurate information regarding products, services, or processes.
Record, track, and resolve support requests within defined service levels.
Escalate complex issues to relevant departments and follow up until resolution.
Maintain customer interaction records and support documentation.
Assist in troubleshooting basic technical or operational issues.
Coordinate with sales, operations, technical, and service teams to resolve concerns.
Monitor support tickets and ensure timely closure.
Prepare daily, weekly, and monthly support reports.
Support customer onboarding and product/service orientation activities.
Ensure high levels of customer satisfaction through professional communication.
Follow company policies, service standards, and compliance requirements.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri