Support & Implementation Trainer

Key Responsibilities:

Training Delivery:

Conduct detailed and engaging training sessions on EHR systems and medical billing workflows for new hires and existing employees.

Customize training programs based on the needs of different teams, ensuring all participants gain a clear understanding of processes and tools.

Implementation Support:

Assist with the implementation and integration of EHR systems for new clients.

Provide on-site or remote support during onboarding, ensuring smooth transitions and user adoption.

Content Development:

Created and updated training materials, including manuals, presentations, videos, and other resources, aligned with the latest system updates and industry standards.

Performance Monitoring:

Assess trainee performance through tests, feedback sessions, and on-the-job evaluations to identify areas for improvement.

Provide additional support to ensure team members are proficient in using EHR and billing systems.

Stakeholder Collaboration:

Work closely with IT, billing, and operations teams to address training needs and system improvements.

Serve as the primary contact for EHR training-related queries and troubleshooting.

Compliance and Standards:

Ensure that all training adheres to HIPAA regulations and healthcare industry standards.

Keep abreast of changes in medical billing rules and EHR functionalities to update training modules accordingly.

Reporting and Documentation:

Maintain accurate records of training sessions, participant attendance, and outcomes.

Prepare reports on training effectiveness and suggest improvements to management.

Qualifications:

Experience: Prior experience in EHR training, medical billing, or a similar role is preferred but not required.

Communication Skills: Exceptional verbal and written communication skills, with the ability to explain complex concepts effectively.

Technical Proficiency: Familiarity with EHR systems, medical billing software, and coding standards (CPT, ICD-10).

Adaptability: Willingness to work on a night shift to align with client requirements and team schedules.

Interpersonal Skills: Strong ability to engage with diverse audiences and foster a positive learning environment.

Preferred Qualifications:

Certification in medical billing or coding is a plus.

Experience in US healthcare workflows and EHR systems.