Support Executive
********** · Kolkata · onsite · Posted 30d ago
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
Voice Support & Resolution: Handle incoming customer calls, troubleshoot technical issues, and provide accurate solutions.
Customer Retention: Maintain high FCR and ensure customer satisfaction.
Upselling & Cross-Selling: Identify customer needs and promote relevant products/services through upselling and cross-selling.
CRM & Record Management: Maintain accurate call details, customer queries, and ticket status in CRM/Excel.
Qualification & Skills
1–2 years of experience in Voice Process, Technical Support, or Customer Care.
Experience in Upselling/Cross-Selling preferred. Candidates should understand the concepts and know how to effectively upsell and cross-sell.
Strong issue resolution and customer-handling skills.
Excellent verbal communication in English, Hindi & Bengali.
Minimum Qualification: Graduate.
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