Support Executive (Ticket Management)

Support Executive (Ticket Management)

Position: Support Executive Ticket Management

Experience: Fresher

Qualification: Any Graduate

Gender: Male/Female

Location: As per company requirement

Employment Type: Full-Time

Job Summary

We are looking for a Support Executive to manage customer support tickets, maintain ticket-related MIS reports, and ensure timely updates of support requests. The candidate should have good communication skills, basic computer knowledge, and the ability to coordinate with internal teams for issue resolution.

Key Responsibilities

• Create, assign, and update support tickets in the ticketing system.
• Track ticket status and ensure timely follow-up until closure.
• Maintain ticket-related MIS reports and daily status reports.
• Coordinate with internal teams for issue resolution.
• Update customers regarding ticket progress and resolution.
• Escalate pending or critical issues to the appropriate teams.
• Ensure accurate documentation of support activities.
• Maintain SLA compliance and support quality standards.
• Prepare daily, weekly, and monthly support reports.

Required Skills

• Basic knowledge of MS Excel, Word, and Outlook.
• Good verbal and written communication skills.
• Ability to manage multiple tickets simultaneously.
• Good analytical and problem-solving skills.
• Attention to detail and documentation.
• Willingness to learn and work in a team environment.

Eligibility

• Any Graduate (B.Com, B.Sc., BBA, BA, BCA, BE, B.Tech, or equivalent).
• Freshers are welcome to apply.

Preferred Knowledge

• Experience with ticketing tools such as Jira, ServiceNow, Freshdesk, Zoho Desk, or similar platforms (preferred but not mandatory).
• Basic understanding of MIS reporting and Excel functions.

What We Offer

• Professional work environment.
• Learning and career growth opportunities.
• Hands-on exposure to support operations and customer service.
• Training on ticket management tools and processes.