Support Executive - International Non-Voice Process

We are hiring Support Executives for an International Non-Voice USA Process. The role involves handling customer queries through Live Chat and Email Support, understanding customer concerns, providing accurate and timely resolutions, and ensuring a professional customer experience.

Key Responsibilities:

• Handle customer queries through Live Chat and Email Support.
• Communicate professionally with customers from the USA.
• Understand customer concerns and provide accurate and timely resolutions.
• Handle multiple customer chats efficiently while maintaining service quality.
• Respond to emails using clear and professional business communication.
• Create and update support tickets as required.
• Research and verify relevant information before responding to customers.
• Follow defined SOPs, SLAs, and customer support processes.
• Escalate complex or unresolved issues to the appropriate team.
• Maintain accurate customer records and ensure confidentiality.
• Achieve assigned productivity and quality targets.

Candidate Requirements:

• Excellent written English communication skills.
• Strong grammar, spelling, and comprehension.
• Good computer and internet knowledge.
• Comfortable working with multiple applications and browser tabs.
• Good typing speed and accuracy; 45+ WPM recommended.
• Customer-focused, detail-oriented, and comfortable multitasking.
• Candidates with an e-commerce background will be preferred.
• Comfortable working from the office.

Eligibility:
Freshers and candidates with up to 2 years of experience can apply. Candidates with experience in E-commerce Customer Support, Chat Support, Email Support, Customer Support, International BPO, Non-Voice Process, Helpdesk, Back Office, Technical Support, or Product Support will be preferred.

Job Details:

Location: Malkajgiri, Hyderabad
Work Mode: Work From Office
Experience: Fresher to 2 Years
Shift Timing: 1:00 PM 9:00 PM
Employment Type: Full-Time
Qualification: Graduate Preferred
Joining: Immediate / Short Notice Preferred

Freshers with excellent written English communication skills are also encouraged to apply.