Support Engineer

Job Title: Support Engineer (Run Operator)

Department : ATCI Data & AI

About Business line/Function: IT Data&AI Engineer (RPA Blueprism)

Position Purpose: RUNNER in “AI & Smart Automation” squad The runners monitor closely RPA Production activities, analyse all issues, provide the root cause and carry actions to rectify the issues. If the code of the robot must be changed the runner sends the issue to the development team with recommendation. The runner must have solid experience in development but eventually will not develop anything by hand. Problem Solving must be a strong asset.

Responsibilities Direct Responsibilities

• Participate to all the Agile ceremonies of the squad Kanban (Ticketing management) (Dailys, backlog refinements, etc…).
• Communicate ASAP on the blocking points and with Business users.
• Analyse issues. Contributing Responsibilities
• Accountable to deliver the amount of Jira tickets assigned to him/her.
• Accountable for daily support/monitoring.
• Accountable on the platform behavior – ensure RPA are up and running (stability) with the tech lead and other members of the guild.

Technical & Behavioral Competencies Be autonomous on his asset (Senior to Expert level) and motivated on the daily tasks. Be an active member of the squad (often multi-technologies). Be proactive by raising alerts when it’s flagged, try to understand the global context and suggest how to solve an issue (without focusing only on his subpart). It will also help to understand better the rest of the team (who will not necessarily work on the same tool). Have proper communication with the Business. (English language). Have some knowledge on project tracking software (Jira, Service Snow, …) Provide his technical expertise to suggest optimization and technical enhancements. Unix/Windows:

NICE TO HAVE: Have some knowledge regarding deployment/versioning tools (ex. Git)

Specific Qualifications Maintenance/Support engineers responsible for boots ( Blue Prism expertise). Manage analysis of issues. Support development team regarding issues, in connection with all teams in ARVAL IT. Support Arval users daily to provide information on production. Communication skills and proactive skills.

Technical Skills

• • Blue Prism + Maintenance Support for RPA + Agile Methodologies, Scrum + UNIX / Shell Scripting/Git + Sql

Behavioral Skills

• • Attention to detail / rigor + Adaptability + Creativity & Innovation / Problem solving + Ability to deliver / Results driven + Ability to understand, explain and support change

Education Level: Bachelor Degree or equivalent

Experience Level: Atleast 5 years

Location: Bangalore

About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line/Function ARVAL TECH CENTER INDIA

ATCI serves as Arval’s dedicated IT hub, closely collaborating with the onshore Arval IT teams to implement global technology strategy. It plays a key role in delivering IT solutions across countries while driving execution from India. The center strengthens Arval’s digital transformation by aligning its capabilities with international IT needs. ARVAL Service Lease Arval is car renting company with Services, for professional entities and more recently, opened to retail market. Serving 30 countries with the goal of being the best in class both for customer satisfaction and innovation (Partnership, new technologies, etc.) Arval IT is the IT department of the company. “Data & AI” Tribe oversees developing and maintaining all the IT assets in relationship with Data activity from the company. The organization of the “Data & AI” Tribe is composed by 10 Squads, Business oriented, dispatch in 5 Domains:

• 3 Squads for “Sales & Clients” Domain: in charge of changes and maintenance of the Data sales projects. Squads are mainly focused on the following activities: MyFleetStatus and partnership with Elements, Amazon Reporting, Customer Marketing, Printing activities for G4 countries.
• 3 Squads for “Operations” Domain: responsible of the Change and Run for Reporting, centralization of data in ODS, and data flows related to the following functional scope: Operations services (insurance, maintenance, tires, glass, fuel card, …), Buy, Delivery and End of Contract, Telematics, Complain Management. This domain also handles the management of Documents (EDM).
• 1 Squad for “Data Management & Security” Domain: objective is to offer Capabilities to support Business Driven Use Cases by providing Data Platforms connected to valuable Data Sources for Data Preparation and Data Science, by sharing Knowledge on Data Sources and Data Products, promoting the Data Management By Design approach in respect of the BNPP and ARVAL Data Governance, by consuming the Data Products through Data Visualization or integrated in Arval Applications.
• 2 Squads for Foundations Domain: define a Business Data Architecture, based on clear principles, accompany new projects to integrate them into the Datahub framework, stabilize and improve performance, accessibility, monitoring of Data assets.
• 2 Squads for “AI & Smart Automation” Domain: The first one manages the production of RPA activities, monitoring robots and if necessary, creates code change requests for the development teams. The second one is a dedicated Artificial Intelligence squad working on Data Science, Machine Learning, Intelligent Document Processing, Generative AI… Each Squad is organized and composed of an Agile system: 1 IT Product Owner, 1 Scrum Master, and 1 Dev Team (composed of Designers and Engineers).