Support Engineer

Role & Responsibilities Customer Support Engineer (IoT)

• Handle customer support tickets related to site issues, IoT devices, and software functionality.
• Provide technical guidance and troubleshooting for IoT device connectivity, configuration, and operational issues.
• Coordinate remote troubleshooting and arrange on-site visits by IoT Engineers whenever required.
• Check software functionality, dashboards, data monitoring, and system performance.
• Coordinate with internal technical teams to ensure timely issue resolution and ticket closure.
• Maintain ticket records, track pending issues, and provide regular updates to customers.

Preferred Candidate Profile

• Diploma/B.E./B.Tech in Electronics, Electrical, Instrumentation, IT, or a related field.
• Basic understanding of IoT devices, sensors, connectivity, and software platforms.
• Knowledge of troubleshooting hardware, software, and network-related issues.
• Good communication, problem-solving, and customer-handling skills.
• Ability to coordinate with technical teams and manage support tickets effectively.
• Willingness to travel to customer sites when required.
• Freshers with relevant technical knowledge can also apply.

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