Support Engineer

Responsibilities:

• Troubleshoot and investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised.
• Develop scripts in Bash, Python, and Groovy for debugging and automation.
• Set up JFrog applications and 3rd party products in various development environments.
• Analyze log files, thread dumps, HTTP traffic, JVM, and OS parameters.
• Reproduce customer scenarios and file relevant bugs/features.
• Maintain and improve a knowledge base of known issues and solutions.
• Integrate and collaborate with JFrog's R& D, QA, Release, and Sales teams.
• Ability to work flexible hours and weekends as needed.

Requirements:

• 2+ years of relevant experience in technical support.
• Understanding of Java or other compiled languages.
• Experience in customer-facing roles.
• Experience in Linux.
• Able to manage complex, escalated cases involving multiple architectures across multiple platforms.
• Strong technical software-related debugging skills.
• Knowledge/experience with databases, LDAP, NGINX, and Apache Tomcat.
• Experience in the DevOps industry.
• Experience in AWS, Azure, or GCP is required.