NOIDA · FULLTIME
Support Engineer
Insurity
Noida · onsite · Posted 4d ago
Sourced from
Undisclosed2–4 yrsfulltimeNoida
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Section · 01
About this role
Job Summary
Responsibilities
Qualifications
Key Skills
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Insurity's Next Support Engineer will be a hands-on, customer-focused technical support professional who investigates and helps resolve production issues across assigned Insurity products. This role combines ticket ownership and escalation judgment with product configuration, component knowledge, and technical troubleshooting.
This role is expected to work during U.S. Eastern Time (ET) business hours.
Responsibilities
- Triage incoming tickets, identify billable work, determine when escalation is required, and follow issues through resolution.
- Provide day-to-day support for low- to medium-complexity customer issues and requests.
- Use SQL or similar query tools, application and platform logs, troubleshooting tools, and debugging utilities to investigate reported issues.
- Use Kubernetes and GitOps workflows to monitor deployments, review operational behavior, and support issue investigation.
- Apply basic product configuration knowledge to investigate issues involving core components, workflows, business rules, and integrations.
- Use PHP, C#, PowerBuilder, Angular, TypeScript, etc. knowledge to investigate defects, gather relevant evidence, and communicate findings for further resolution.
- Provide first-level technical troubleshooting and assist with functional and technical root-cause analysis.
- Execute or coordinate approved data-maintenance scripts and support quality audits with the appropriate teams.
- Support customer-facing production issues through clear communication, effective handoffs, and coordination across applicable time zones.
- Communicate with Product Management, Software Engineering, and other internal teams.
Qualifications
The ideal candidate communicates clearly, documents work accurately and performs effective handoffs to help customers and internal teams reach timely resolutions.
Key Skills
- SQL
- Kubernetes
- GitOps
- PHP
- C#
- PowerBuilder
- Angular
- TypeScript
- Root-Cause Analysis
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
insurance techmentorship programKubernetescrmEnglish Communicationemployee referralinsurance softwareGitOpsauditsDentalintegrationsmedical insuranceJSONdebuggingJira AtlassiancloudOnboardingAI ToolsmaintenanceAngularjsArtificial Intelligence
Section · Company
About Insurity
Insurity
IT Services & Consulting
1001-5000
employees
Noida, Uttar Pradesh
India
₹19.6L PA avg
Avg at Insurity
About
Insurity develops configurable, cloud-native software for the Property Casualty sector, enhancing insurance operations through innovative technology and internal career growth.
Industries
AnalyticsFinanceInsuranceInsurTechSoftware
Employee ratings
9 reviews
4.6/ 5
Culture
4.0
Career growth
3.7
Work-life
4.6
Employees rate it well for
Work-Life Balance47Overall Company46
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