NOIDA · FULLTIME
Support Engineer
TeleCMI
Noida · onsite · Posted 20d ago
Sourced from
Undisclosed1–2 yrsfulltimeNoida
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.8s
- Found the form on Naukri · 8 questions to answer1.3s
- Decided the answers for all of them2.8s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
Roles and Responsibilities :
- Provide technical support to customers via phone, email, or chat regarding issues with IVR systems, SIP trunks, and VoIP networks.
- Troubleshoot and resolve complex technical issues related to call flow optimization, routing, and connectivity.
- Collaborate with internal teams to identify root causes of problems and implement solutions.
- Document customer interactions and resolutions in a timely manner.
Job Requirements :
- 1-2 years of experience in IT services & consulting industry.
- Strong understanding of IVR (Interactive Voice Response) technology and its applications.
- Proficiency in SIP (Session Initiation Protocol) protocols for voice communication over IP networks.
Sourced from naukri
Section · 02
Skills
Technical SupportSIPCall FlowivrVOIP
Section · Company
About TeleCMI
TeleCMI
Telecom
50
employees
2016
10 years old
Chennai, Tamil Nadu
India
₹9.3L PA avg
Avg at TeleCMI
About
A business phone system for global enterprise communications
Industries
TelecomSoftware Product
Employee ratings
10 reviews
4.4/ 5
Culture
4.4
Career growth
4.1
Work-life
4.2
Employees rate it well for
Overall Company44Skill Development43
Find them on