BENGALURU · FULLTIME
SUPPORT ENGINEER
Infosys
Bengaluru · onsite · Posted 23d ago
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Undisclosed3–5 yrsfulltimeBengaluru
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Section · 01
About this role
Educational Requirements
- Bachelor of Engineering
- Bachelor Of Technology
- Master Of Engineering
- Master Of Technology
- Master Of Comp. Applications
Engineering Services
Responsibilities - Provide L2 and L3 support for Teams workloads such as Chat Meetings and Calling
- Perform advanced troubleshooting using logs and traces
- Conduct root cause analysis and implement fixes
- Troubleshoot calling audio video and connectivity issues
- Work with cross functional teams
- Team Usage Reporting
- Analyze SIP RTP ICE protocols
- Microsoft Teams architecture and Licensing knowledge
- VoIP protocols including SIP and RTP, Direct Routing, Operator Connect, Voice route, Dial plan, PSTN usages
- Networking fundamentals such as TCP IP DNS QoS
- Log analysis and troubleshooting tools
- CQD-strong knowledge on troubleshooting call quality issues.
- Hands on experience on Teams features- Auto attendant and Call queue.
- Knowledge of Teams Admin center, PMP, PowerShell commands, Teams policies
- Overview of Entra and Exchange
- Domain->Telecom->PSTN SS7 Protocols
- Foundational->Product Engineering->Product Support->L2
- Foundational->Information Security->Information Forensics->TCP Flow
- Technology->Cloud Platform->Modern Workplace Transformation Services->Microsoft Teams
Sourced from naukri
Section · 02
Skills
Call QualityTroubleshootingDNSProduct Engineeringlog analysisForensicscloud platformSIPRoot Cause AnalysisProduct SupportComputer NetworksVOIPL3 SupportcloudPMPArchitectureInformation SecurityTelecomPowershell
Section · Company
About Infosys
Infosys
IT Services & Consulting
323.6k+
employees
1981
45 years old
Bengaluru/Bangalore, Karnataka
India
About
Infosys is a global leader in next-generation digital services and consulting.
Industries
IT Services & ConsultingConsulting
Employee ratings
48,765 reviews
3.5/ 5
Culture
3.6
Career growth
2.6
Work-life
3.6
Employees rate it well for
Salary10252Work Life Balance6251Work Culture5404Learning4530Appraisal3780
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