Support Engineer
Infinite Computer Solutions · Not specified · onsite · Posted 27d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
- Excellent verbal and written communication skills, with a neutral accent and no Mother Tongue Influence (MTI).
- Provide Level 2 technical support for hardware, software, operating systems, Microsoft 365 applications, email, VPN, network connectivity, and end-user computing issues.
- Serve as the primary point of contact for users seeking technical assistance via phone, email, chat, or ticketing tools, ensuring high customer satisfaction.
- Diagnose, troubleshoot, and resolve incidents independently using advanced analytical and remote troubleshooting techniques within defined SLAs.
- Manage incidents and service requests, from logging and categorization through resolution, closure, and user communication.
- Perform root cause analysis for recurring issues, identify trends, and support problem management initiatives to prevent future incidents.
- Escalate complex or unresolved issues to appropriate support teams, ensuring complete documentation and effective coordination until resolution.
- Maintain accurate records in ITSM tools (e.g., ServiceNow, Remedy, Jira), create knowledge articles, and ensure compliance with ITIL processes and organizational standards.
- Drive continuous service improvement by identifying process gaps, recommending enhancements, mentoring L1 engineers,
Sourced from foundit
Skills
VPNbasic ITIL knowledgeServicenownetworking fundamentalsDNSActive DirectoryDHCPTCP/IPMicrosoft 365itsm toolsAzure ADWindows 10
About Infinite Computer Solutions
Infinite Computer Solutions
IT Services & Consulting
15k+
employees
2001
25 years old
Bangalore / Bengaluru, Karnataka
India
About
A global leader in IT and digital engineering services, emphasizing cloud and AI to deliver impactful solutions across various sectors.
Industries
IT Services & ConsultingSoftware Product
Employee ratings
2,096 reviews
3.2/ 5
Culture
3.0
Career growth
2.8
Work-life
3.3
Employees rate it well for
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