Support Engineer

Technical Support Associate is responsible for monitoring support queues and providing technical assistance to customers by diagnosing, troubleshooting, and resolving software-related issues. This role requires strong problem-solving skills, technical knowledge, and effective communication.

Technical Skills and competencies requirements for Spaceman Support Personnel :

SQL Server Database Administration:

• Ability to create, restore, and manage SQL Server databases.
• Proficient in performing SQL queries and troubleshooting database connection, transaction, and performance issues.

Oracle Database Administration:

• Experience in working with Oracle databases, including creating, restoring, and managing databases.
• Capable of performing database queries and troubleshooting connection issues.

Windows Services Management:

• Ability to create and delete Windows Services.
• Understanding of how Windows Services interact with user profiles compared to standard user profiles.

Windows Administration:

• Skilled in installing and configuring Windows 10, Windows 11, and Windows Server 2022.
• Advanced knowledge of the Windows registry and Event Viewer.
• Experience monitoring and troubleshooting application resources such as memory usage, GDI objects, and print spooler issues.

Windows MSI Installers

• Good understanding of MSI installation processes.
• Ability to troubleshoot installation issues related to MSI packages.

Internet Information Services (IIS)

• Capable of installing and configuring IIS.
• Experience troubleshooting IIS connection and configuration issues, particularly as they relate to my.spaceman Automation Server and Planogram Viewer Server.

Citrix:

• Understanding of Citrix environments.
• Ability to assist clients with Spaceman application support within Citrix.

Microsoft Office 365:

• Strong understanding of Excel Desktop, including the use of Macros.
• Familiarity with the Access Database Engine 64-bit and related objects.

Communication and Language Skills:

• Excellent English language skills, both written and verbal.
• Strong client communication skills, with the ability to interact professionally and effectively with clients on a regular basis.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)