PANAJI · FULLTIME
Support Engineer
Infinite Computer Solutions
Panaji · onsite · Posted 36d ago
Sourced from
Not disclosed1–3 yrsfulltimePanaji
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Section · 01
About this role
Job Description
Bachelor's/Graduation
Range Of Year Experience-Min Year
1
Range Of Year Experience-Max Year
3
- The candidate should have good communication skills.
- The candidate should not have any MTI
- The candidate should have the technical acumen for L1 support Engineer.
- Identify and diagnose issues and problems.
- Categorize and record reported queries and provide solutions.
- Support problem identification.
- Advise users on an appropriate course of action.
- Monitor issues from start to resolution.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Bachelor's/Graduation
Range Of Year Experience-Min Year
1
Range Of Year Experience-Max Year
3
Sourced from foundit
Section · 02
Skills
diagnostic techniquesProblem SolvingL1 Supportremote troubleshooting
Section · Company
About Infinite Computer Solutions
Infinite Computer Solutions
IT Services & Consulting
15k+
employees
2001
25 years old
Bangalore / Bengaluru, Karnataka
India
About
A global leader in IT and digital engineering services, emphasizing cloud and AI to deliver impactful solutions across various sectors.
Industries
IT Services & ConsultingSoftware Product
Employee ratings
2,096 reviews
3.2/ 5
Culture
3.0
Career growth
2.8
Work-life
3.3
Employees rate it well for
Work Life Balance214Salary198Senior Management188Work Culture165Job Security159
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