Support Engineer

Roles and Responsibilities :

• Provide technical support to customers via phone, email, or chat for issues related to software products.
• Troubleshoot and resolve customer complaints in a timely and professional manner.
• Collaborate with internal teams to identify and implement solutions for recurring issues.
• Document customer interactions using CRM software for accurate tracking and reporting.

Job Requirements :

• 1-5 years of experience in a similar role providing technical support for software products.
• Strong problem analysis and problem-solving skills with ability to troubleshoot complex issues.
• Proficiency in following processes: support process, troubleshooting techniques, escalation procedures.