Support Engineer

Job Description

We are looking for a Lab Infrastructure & Device Support Engineer to maintain lab infrastructure and ensure machines and devices are operational for engineering and testing activities.

Key Responsibilities

• Maintain lab infrastructure and keep Confluence documentation up to date.
• Monitor machines/devices and troubleshoot cables, PDU, USB hubs, power, and connectivity issues.
• Raise and follow up on IT/Proto Lab tickets until resolution.
• Track lab hardware including devices, debug boards, FPC/USB cables, power supplies, racks, and benches.
• Raise hardware movement requests and maintain inventory records.
• Set up and connect new machines/devices to the device farm.
• Perform device flashing/Meta flashing as required by the engineering team.
• Support basic Linux/Windows troubleshooting and lab infrastructure bring-up.
• Follow ESD/EHS and lab safety procedures.
• Collaborate with engineering and IT teams to resolve infrastructure and device-related issues.

Required Qualifications & Experience

• 13 years of experience in lab infrastructure, hardware support, device testing, or a related role.
• Basic hands-on knowledge of Linux and Windows environments.
• Experience with hardware/device troubleshooting and connectivity issues.
• Familiarity with USB hubs, PDU, power supplies, cables, and lab equipment.
• Basic understanding of hardware inventory and asset management.
• Experience with device flashing and device/test farms is preferred.
• Good communication, documentation, and problem-solving skills.
• Knowledge of ESD/EHS and lab safety practices.
• Ability to work effectively with engineering and IT teams and adapt to changing requirements.

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