Support Engineer
TP · Indore · onsite · Posted 56d ago
Undisclosed1–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems.
Responsibilities - Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
- Provides effective and timely resolution of usersproblems, queries or complaints.
- Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
- Positions on this level are fully proficient in executing established standards.
- Works independently within set frames and follows set course.
- Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
- Develops own knowledge, shares best practice and develops relevant/appropriate solutions.
- Positions at this level are expected to continuously improve the day-to-day activities/processes.
- Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.
Sourced from naukri
Skills
Engineering SupportTechnical SupportTroubleshootingDNSActive DirectoryWindowssystem administrationCCNAComputer NetworksUnixApplication SupportDesktop SupportSQLConfiguringIT InfrastructureProduction SupportInstallationLinux