Support Engineer

Job Title

Support Engineer / Sr. Support Engineer

Job Summary

We are seeking a skilled and customer-focused IT Helpdesk Support Technician to provide Level 1 and Level 2 IT assistance for SCAN HealthPlan.

Responsibilities

• Provide first and second-level technical support to users via phone, email etc.
• Working on Service requests and resolving them in a timely manner.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Escalate complex issues to higher-level support teams when necessary.
• Document support activities and maintain accurate records in the ticketing system.
• Assist with onboarding and offboarding of employees including account setup and equipment provisioning.
• Ensure compliance with IT policies and procedures.

Qualifications

• Associates degree in Information Technology or related field (Bachelors preferred).
• 1-3 years of experience in IT support or helpdesk role.
• Proficiency in Windows operating systems.
• Familiarity with Active Directory, Office 365, and remote desktop tools.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.

Working Conditions

Full-time position with standard office hours (8AM - 5PM PST).

May require occasional evening or weekend work for a process requirement or emergencies.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.