Support Engineer

Job Summary

This job description is for a position at one of Aeries preferred partners - Darktrace. In this role, you will be working directly for our partner Darktrace, as an employee of Aeries.

We are looking for a bright, technically minded individual to join our Customer Support team. This role requires patience and discipline with the ability to react quickly and calmly. You will be in the front line of support, responding to customer queries and ensuring our software operates as expected. You will interact directly with both customers and the software development team to troubleshoot and resolve technical issues. No prior knowledge is required, but an interest in technical support and willingness to learn is essential. You'll be given extensive training and support as you develop in the role. This role offers candidates with strong mathematical and scientific backgrounds the opportunity to support our customers and product in the dynamic and exciting industry of cyber security. Given our tremendous growth this is a fast-paced role, so you need to make sure you're an organized, proactive individual who is adaptable to change and comfortable wearing multiple hats.

Location: Bengaluru (Hybrid)

Shifts: 11am - 8pm IST

Responsibilities

• Be in the front line of support, responding to customer queries and ensuring our software operates as expected.
• Interact directly with both customers and the software development team to troubleshoot and resolve technical issues.

Requirements

• No prior knowledge is required, but an interest in technical support and willingness to learn is essential.
• strong mathematical and scientific backgrounds
• Organized
• Proactive
• Adaptable to change
• Comfortable wearing multiple hats

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.