Support Engineer

Requirements:

• Minimum qualification is a full-time B. Tech / B. E. / BCA.
• Fluent in English and Hindi.
• Experience in Java, RDBMS, Struts, and middleware like WebMethods, GXS, ESB, etc.
• Experience of at least 3 years in resolving technical IT-related queries via voice, e-mail, and web support.

Process Skills:

• Good understanding of the ITIL framework.
• Experience in change management and problem management governance.
• Exposure to SLA monitoring, reporting, and compliance tracking.

Preferred Skills:

• ITIL Foundation Certification.
• Exposure to production support environments and service operations.
• Knowledge of application monitoring tools.
• Experience in preparing RCA reports and operational dashboards.
• Strong communication and stakeholder management skills.
• Ability to work in a fast-paced support environment and handle critical incidents.
• Experience in banking, financial services, logistics, or enterprise application support environments will be an added advantage.