BENGALURU · FULLTIME
SUPPORT ENGINEER
Paragthi Enterprise (infosys Limited Jaipur, Pune)
Bengaluru · onsite · Posted 61d ago
Sourced from
Not disclosedFresherfulltimeBengaluru
About a minute. You'll make an account on the way through.
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Section · 01
About this role
Responsibilities :
Provide L2 and L3 support for Teams workloads such as Chat Meetings and Calling Perform advanced troubleshooting using logs and traces Conduct root cause analysis and implement fixes Troubleshoot calling audio video and connectivity issues Work with cross functional teams Team Usage Reporting Analyze SIP RTP ICE protocolsTechnical and Professional Requirements:
Microsoft Teams architecture and Licensing knowledge VoIP protocols including SIP and RTP, Direct Routing, Operator Connect, Voice route, Dial plan, PSTN usages Networking fundamentals such as TCP IP DNS QoS Log analysis and troubleshooting tools CQD-strong knowledge on troubleshooting call quality issues. Hands on experience on Teams features- Auto attendant and Call queue. Knowledge of Teams Admin center, PMP, PowerShell commands, Teams policies Overview of Entra and ExchangeSourced from foundit
Section · 02
Skills
Log analysis and troubleshooting toolsCQD-strong knowledge on troubleshooting call quality issuesDirect Routing Operator Connect Voice route Dial plan PSTN usagesHands on experience on Teams features- Auto attendant and Call queueKnowledge of Teams Admin center PMP PowerShell commands Teams policiesMicrosoft Teams architecture and Licensing knowledgeNetworking fundamentals such as TCP IP DNS QoSOverview of Entra and ExchangeVoIP protocols including SIP and RTP
Section · Company
About Paragthi Enterprise (infosys Limited Jaipur, Pune)
Paragthi Enterprise (infosys Limited Jaipur, Pune)
About
Infosys Limited
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