Support Engineer

Role & responsibilities

Job Description

Experience with administrating and maintaining Windows Server 2016 and above

High-level knowledge of supporting/managing desktop operating systems

Email Administration with high-level user management, including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues

Basic virtualization Administration, which may include rebooting virtual machines, resource allocation, basic architecture knowledge

Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCPv

Strong ability to troubleshoot Windows and Mac OS-related issues at hardware and software levels

Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)

Strong ability to troubleshoot Office365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell

Experience with MS Intune MDM, including but not limited to configuration policies, compliance policies, and app protection for various device types

Experience with Microsoft AutoPilot

Intermediate knowledge of Backup Solutions (Veeam preferred)

Intermediate knowledge of troubleshooting standard remote solutions such as RDP and Azure WVD

Basic understanding of core network components

Maintaining standards and documentation on an ongoing basis as products and technologies evolve

Strong analytical and troubleshooting skills, with familiarity with ITIL practices.

Excellent English communication skills for both technical documentation and customer interactions.

Other business duties as assigned

Mandatory Skills

Azure Active Directory

| Windows Server

| O365

| Intune

| Service Desk

| Call Support

Exp-5-10 Yrs, L2 and l3 Support

Location-Bangalore

Np-0-10 Days

Interested candidates should be available for F2f Interview on 19-Aug-26.