Support Engineer

Description

Join our Technology Services team as a Support Engineer and play a key role in delivering reliable, secure, and efficient IT services across the organization. In this dynamic, customer-facing role, you'll combine technical expertise with excellent service to support users, maintain systems, and contribute to continuous improvement initiatives.

If you enjoy solving complex technical issues, working in a fast-paced environment, and developing your IT career, we'd love to hear from you.

What You'll Do

• Provide 1st & 2nd line technical support via phone, email, and ticketing systems
• Manage and prioritize your own helpdesk ticket queue effectively
• Act as an escalation point for complex technical issues
• Support and maintain IT infrastructure, systems, and security
• Perform routine tasks such as user account management and system administration
• Assist with IT projects and new technology implementations
• Identify recurring issues and drive proactive improvements
• Collaborate with internal teams and external vendors
• Mentor junior team members through knowledge sharing and guidance
  
  

What You'll Gain

• Hands-on experience with enterprise IT systems and infrastructure
• Exposure to modern technologies and real-world challenges
• Opportunities to work on impactful IT projects
• Development of technical, problem-solving, and leadership skills
• A collaborative environment focused on learning and career growth
  
  

Quanticate is the world leading data-focused CRO, and we often work with our customers on their complicated clinical trials which require a high level of statistical programming, statistics and data management input. We need talented individuals to help us fulfil our customers needs.

Our customers range from top global pharmaceutical companies where you can work as an integrated team member on a world leading clinical program, to small biotechs that are taking their first steps in clinical development

We strongly advocate career development providing membership to professional societies, encouraging your involvement in their activities and committees. Together we can help you build the career you want – developing your skills, working on challenging problems, to ultimately develop clinical therapies that matter.

Requirements

Knowledge

• Microsoft technologies (Active Directory, Exchange, Windows)
• Networking fundamentals (TCP/IP, VPNs, firewalls)
• IT helpdesk and remote support tools
• IT security principles and best practices
• Virtual and physical system environments
  
  

Work Experience

• Minimum 4 years of IT support experience
• Experience in a customer-facing IT role
• Strong experience managing support tickets in a busy environment
• Hands-on experience with Active Directory and remote troubleshooting
  
  

Skills

• Strong troubleshooting and problem-solving
• Knowledge of Windows, Active Directory, and networking basics
• Experience with helpdesk/ticketing systems
• Good communication and customer service skills
• Ability to prioritize and manage multiple tasks
• Detail-oriented and proactive mindset
  
  

Quanticate will never ask for payments as part of the recruitment or hiring process, and all legitimate correspondence from Quanticate will come exclusively from our @quanticate.com domain name. Hiring at Quanticate is based purely on merit and we do not ask or require candidates to deposit any money or complete any paid for courses as part of the process. Further guidance on our recruitment process and tips on how to stay safe during your job search can be found on our website at https://www.quanticate.com/careers-guidance.

Benefits

• Competitive salary
• Flexible working hours
• Holidays (Annual Leave, Sick Leave, Casual Leave and Bank holidays)
• Medical Insurance for self and immediate family
• Gratuity
• Accidental Coverage
• Quanticate offers a variety of different learning development opportunities to help you progress (mentoring, coaching, e- learning, job shadowing)