Support Engineer - User Access Management (UAM)

Job Summary

We are looking for a Software Engineer - User Access Management (UAM) to support and enhance access governance, identity lifecycle management, and access provisioning processes. The ideal candidate will have experience working with GitHub-based workflows, repository management, configuration-driven development, and cloud-based environments. The role involves collaborating with security, infrastructure, and application teams to ensure secure, compliant, and efficient user access management across enterprise systems.

This position requires a strong support-oriented mindset, excellent communication skills, and the ability to work with configuration files, access policies, and automation workflows while adhering to security and governance standards.

• Support User Access Management (UAM) processes including access provisioning, modification, and de-provisioning activities.
• Manage and maintain configuration repositories using Git and GitHub.
• Create, review, and manage Pull Requests (PRs) for access-related configurations and policy updates.
• Work with YAML files, schemas, and configuration artifacts used in access management workflows.
• Validate configurations using linters and governance standards before deployment.
• Troubleshoot and resolve access-related issues in accordance with established SLAs.
• Support audit, compliance, and security review activities by maintaining accurate access records and documentation.
• Participate in change management processes and ensure adherence to security best practices.
• Contribute to process improvements and automation initiatives within the UAM ecosystem.
• Prepare operational documentation, knowledge articles, and user guides.
• Support as per EU(German) timings and flexibility for 24/7 ops support.

• Strong understanding of Git fundamentals , including branching, merging, and Pull Request management.
• Hands-on experience with GitHub repositories and collaboration workflows.
• Basic coding knowledge with experience in:
  • YAML files
  • Schemas
  • Linters and validation tools
• Understanding of configuration-driven deployments and repository management.
• Familiarity with identity and access management concepts such as:
  • User provisioning and de-provisioning
  • Role-Based Access Control (RBAC)
  • Access governance and compliance
  • Access approval workflows

• Basic knowledge of AWS services and cloud concepts .
• Understanding of security and access management practices within cloud environments.