Support Engineer Lead Programmer Analyst (Exp: 5 Yrs to 8 Yrs)
Mantis Technologies · Hyderabad · onsite · Posted 59d ago
Not disclosed5–8 yrsfulltimeSourced from
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About this role
Job Description: Support Engineer – Lead Programmer Analyst (Exp: 5 Years to 8 Years)
We are looking for a highly skilled and experienced Support Engineer to join our team as a Lead Programmer Analyst.
Required Skills
We are looking for a highly skilled and experienced Support Engineer to join our team as a Lead Programmer Analyst.
Required Skills
- Experience should have 5 to 7 Years of support engineering.
- Strong experience in Unix/Linux administration and troubleshooting.
- Good knowledge of Shell Scripting (Bash/Korn Shell).
- Strong SQL skills, including joins, subqueries, data validation, and troubleshooting.
- Hands-on experience with Control-M scheduling and batch job monitoring.
- Good experience with IBM WebSphere Application Server / WebSphere Liberty.
- Experience in application deployment, configuration, startup/shutdown, and troubleshooting.
- Good understanding of application logs and production support processes.
- Experience working in ITIL/production support environments.
- Strong analytical and problem-solving skills.
- Understanding on the SDLC.
- Understanding on the Agile methodologies.
- Communication with customer and producing the Daily status report.
- Should have good oral and written communication.
- Should be a good team player.
- Should be proactive and adaptive.
- Experience with Java/J2EE applications.
- Knowledge of WebSphere MQ / IBM MQ.
- Exposure to CI/CD and deployment tools.
- Knowledge of monitoring tools such as AppDynamics, Splunk, Dynatrace, or similar.
- Experience with incident, problem, and change management.
- Exposure to cloud environments such as AWS, Azure, or GCP.
- Provide L2/L3 production support for enterprise applications.
- Monitor and troubleshoot applications running on WebSphere / WebSphere Liberty.
- Perform Unix/Linux system monitoring and troubleshooting.
- Develop and maintain Shell scripts for automation and operational activities.
- Monitor and manage batch jobs using Control-M.
- Troubleshoot Control-M job failures, dependencies, scheduling issues, and rerun jobs as required.
- Write and execute SQL queries for data validation, troubleshooting, and issue analysis.
- Analyse application logs and identify the root cause of production issues.
- Perform application deployments, configuration changes, and restart activities.
- Coordinate with development, database, infrastructure, and other support teams for issue resolution.
- Handle incidents, service requests, and change requests within agreed SLAs.
- Participate in production releases and provide post-deployment support.
- Prepare and maintain operational documents, runbooks, and support procedures.
- Participate in on-call and weekend support as required.
- Identify repetitive operational activities and implement automation wherever possible.
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Skills
SDLCBashAgileITILApplication DeploymentControl-MWebsphere Application ServerUnix/Linux AdministrationSQLWebSphere Liberty
About Mantis Technologies
Mantis Technologies
IT Services & Consulting
375
employees
2019
7 years old
Bangalore/Bengaluru, Karnataka
India
₹5.6L PA avg
Avg at Mantis Technologies
About
Mantis Technologies delivers real-time industrial assistance by integrating advanced 3D vision with machine intelligence to enhance operational efficiency.
Industries
IT Services & ConsultingInternet
Employee ratings
10 reviews
3.7/ 5
Culture
3.3
Career growth
3.3
Work-life
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