Support Engineer (L2)
Bluekode Solutions · Coimbatore · onsite · Posted 30d ago
Undisclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Responsibilities
Requirements
Nice to Have
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Our support desk runs 24/7 across three shifts. L2 handles everything the first line escalates, with direct access to the engineering teams.
Be the person a retail chain reaches at 9pm when the billing counter will not sync - diagnose, resolve, and stop it recurring.
Job Type: Full-time
Responsibilities
- Diagnose escalated issues across POS, ERP and SCM deployments
- Reproduce and hand off genuine defects with a clear write-up
- Keep the internal runbook current as products change
Requirements
- 2+ years in software support with SQL troubleshooting skills
- Clear written English and patient phone manner
- Willing to work a rotating shift, including nights
Nice to Have
- Windows Server and networking basics
- Tamil fluency
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
retailCustomer SupportBillingTroubleshootingWindowsComputer NetworksERPSQLSoftware SupportSCM
About Bluekode Solutions
Bluekode Solutions
IT Services & Consulting
11-50
employees
2005
21 years old
Coimbatore, Tamil Nadu
India
₹4.6L PA avg
Avg at Bluekode Solutions
About
At Bluekode, we offer a comprehensive cloud-based retail solution that simplifies day-to-day business management, all under one roof. Our Retail Business Suite has been meticulously designed to meet the growing demands and overcome the challenges of the industry. It enhances productivity, improves operational efficiency, increases utility, and enables easy customer management.
Industries
Digital MarketingInformation TechnologySoftwareWeb DesignWeb Development
Employee ratings
10 reviews
3.6/ 5
Culture
2.7
Career growth
2.2
Work-life
2.9
Employees rate it well for
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