Support Engineer L2
sujata computer's pvt.ltd · Delhi · onsite · Posted 71d ago
Not disclosed2–4 yrsfulltimeSourced from
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About this role
Job Category: FMS
Job Type: Full Time
Job Location: New Delhi
Qualifications, Skill Set
A formal degree is not required; candidates may be degree-holders or self-taught.
Required Experience
Strong reading, writing, and communication skills are required.
Minimum 2 Years Of Experience In Technical Support.
Degree in B.Tech/ B.E./ or Bachelor's in Computer Science.
Can provide L2 Level Customer Support.
Can provide exceptional support while communicating and assisting customers.
Ability to resolve tickets, analyze customer reported information to identify problems and concerns.
Roles & Responsibilities
Taking full ownership of customer technical issues, including initial troubleshooting, identification of root causes, and issue resolution and communication.
Serving as a point of contact on customer escalations and ensuring customer issues are resolved.
Leading internal escalations and communicating with the Customer Success, Sales, and R&D teams.
Designing and maintaining the Perimeter 81 knowledge base, keeping it up-to-date with relevant information.
Providing product feedback and insights to internal teams.
Managing internal projects related to support such as training and support readiness for releases.
Apply for this position
Full Name *
Email *
Phone *
Bio *
Upload CV/Resume *Allowed Type(s): .pdf, .doc, .docx
By using this form you agree with the storage and handling of your data by this website. *
Job Type: Full Time
Job Location: New Delhi
Qualifications, Skill Set
A formal degree is not required; candidates may be degree-holders or self-taught.
Required Experience
Strong reading, writing, and communication skills are required.
Minimum 2 Years Of Experience In Technical Support.
Degree in B.Tech/ B.E./ or Bachelor's in Computer Science.
Can provide L2 Level Customer Support.
Can provide exceptional support while communicating and assisting customers.
Ability to resolve tickets, analyze customer reported information to identify problems and concerns.
Roles & Responsibilities
Taking full ownership of customer technical issues, including initial troubleshooting, identification of root causes, and issue resolution and communication.
Serving as a point of contact on customer escalations and ensuring customer issues are resolved.
Leading internal escalations and communicating with the Customer Success, Sales, and R&D teams.
Designing and maintaining the Perimeter 81 knowledge base, keeping it up-to-date with relevant information.
Providing product feedback and insights to internal teams.
Managing internal projects related to support such as training and support readiness for releases.
Apply for this position
Full Name *
Email *
Phone *
Bio *
Upload CV/Resume *Allowed Type(s): .pdf, .doc, .docx
By using this form you agree with the storage and handling of your data by this website. *
Sourced from foundit
Skills
TroubleshootingL2 Level Customer Support
About Sujata Computer's Pvt.ltd
sujata computer's pvt.ltd
IT Services & Consulting
75
employees
1992
34 years old
Pune, Maharashtra
India
₹5L PA avg
Avg at Sujata Computer's Pvt.ltd
About
Sujata Computers provides comprehensive IT infrastructure solutions, facilitating efficient business operations and setup for various enterprises.
Industries
IT Services & ConsultingHardware & NetworkingSoftware Product
Employee ratings
10 reviews
4.7/ 5
Culture
3.7
Career growth
3.9
Work-life
4.0
Employees rate it well for
Work Satisfaction48Company Culture47
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