Support Engineer L1

Support Engineer L1 Java & SQL

We are looking for an experienced L1 Support Engineer with strong Java debugging and SQL skills to support Java-based applications. The role involves issue triaging, root cause analysis, debugging environment setup, data fixes, application monitoring, and coordination with engineering and operations teams. Minimal new coding is expected.

Key Responsibilities

- Troubleshoot and triage issues in Java-based applications.

- Analyze and debug Java code to identify root causes.

- Set up debugging environments based on technical documentation.

- Write and execute SQL queries, including complex queries, for data analysis and fixes.

- Monitor application performance and system health.

- Coordinate with customers, engineering, and operations teams to resolve issues.

- Maintain troubleshooting documentation and manage issue resolution.

- Participate in on-call support, including weekends and US holidays.

Required Skills

- 5+ years of experience in technical support with a programming background.

- Strong Java programming and debugging skills.

- Hands-on experience with JSP, JDBC, and JNDI.

- Proficiency in SQL and complex query writing.

- Strong analytical, troubleshooting, and problem-solving skills.

- Excellent verbal and written communication skills.

- Good planning, organizational, and issue-management skills.

Good to Have

- Maven, Jenkins, or Eclipse.

- AWS or other cloud platforms.

- Application servers such as Tomcat, WebLogic, or JBoss.

Important: Candidates must be comfortable working US business hours and providing on-call support during weekends and holidays.