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    Job · 17099515

    PUNE · FULLTIME

    Support Engineer I

    Synoptek logo

    Synoptek

    Pune · onsite · Posted 40d ago

    Sourced fromNaukri
    Undisclosed3–5 yrsfulltimePune

    About a minute. You'll make an account on the way through.

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    Section · 01

    About this role


    • Handle customer inquiries and resolve issues professionally and promptly.
    • Provide excellent customer service through various channels, including phone, email, and chat.
    • Resolve customer complaints and concerns in a fair and timely manner.
    • Collaborate with internal teams to improve overall customer experience.
    • Maintain accurate records of customer interactions and transactions.
    • Identify opportunities to upsell and cross-sell products or services to customers.




    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Section · 02

    Skills

    Customer ServiceIncident ManagementTechnical Supportoperational supportSLAhypercompliance

    Section · Company

    About Synoptek

    Synoptek logo

    Synoptek

    IT Services & Consulting

    485

    employees

    2001

    25 years old

    Irvine, CA

    US

    ₹11.4L PA avg

    Avg at Synoptek

    About

    Synoptek transforms your business for the better through IT consulting, strategic business process, software solutions and infrastructure systems.

    Industries

    IT Services & Consulting

    Employee ratings

    10 reviews

    3.7/ 5

    Culture

    3.8

    Career growth

    3.4

    Work-life

    3.7

    Employees rate it well for

    Work-Life Balance38Company Culture37

    Find them on

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    Support Engineer I · waiting for your command