Support Engineer (Fresher)

Job Summary

As a Support Engineer (Intern), you will assist customers by resolving technical issues, guiding them through product usage, and ensuring a smooth user experience. This role is ideal for candidates looking to start their career in fintech and technical support.

Roles Responsibilities

• Take ownership of customer-reported issues and ensure timely resolution
• Diagnose and troubleshoot basic technical and application-related problems
• Assist customers in setting up accounts, users, and administrative configurations
• Respond to customer queries via phone, email, and chat support
• Ask relevant questions to understand and identify root causes of issues
• Follow standard escalation procedures for unresolved issues
• Maintain proper documentation of issues, resolutions, and workflows
• Ensure all customer interactions are logged accurately
• Follow up with customers to confirm issue resolution
• Maintain a positive and professional relationship with clients
• Learn and adapt quickly to new tools and technologies

Skills Qualifications

• Bachelor's degree in Computer Science, IT, or related field
• Strong communication skills (written verbal)
• Basic understanding of software applications and systems
• Good analytical and problem-solving abilities
• Willingness to learn and grow in a fast-paced environment