Support Engineer Cloud
Ericsson · Mumbai · onsite · Posted 2d ago
About a minute. You'll make an account on the way through.
About this role
- Handle and resolve Customer issues
- Provide dedicated support
- Deliver results meet customer expectations
- Handle Software Update Management (SUM)
- Handle Customers and internal Stakeholders from Technical perspective
- Work with diverse team
- Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority
- Analyze and troubleshoot to Handle and provide support in critical and Emergency cases when needed
- Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases
- Available to handle customer technical queries all the time and ensure timely response
- Make constant efforts to be updated on relevant technical skills all the time
- Participate in Project activities and involve as needed
- Take handover from Project and ensure all the check points completed
- Organize and deliver the Knowledge sharing sessions with stakeholders
- Review and prepare the relevant technical document i.e. RCA
- Good Working Relationship with Customer and Working groups
- Take part in Operational review meetings as and when required
- Understand and get updated on solution deployed in customer network
- Make customer aware on product Life cycle i.e. HW or SW
- Interface with customer for planned activities in network as needed
- Provide technical support to Service delivery Manager in all respect
- Participate and contribute during pre-sales engagement activities, if needed
- Understanding of the contractual obligation for support delivery
- Ensure that KPIs are met according to SLA
- Identify the add on sales opportunities
What you will bring
- Creating Innovating
- Entrepreneurial Commercial thinking
- Persuading Influencing
- Applying Expertise technology
- Analyzing
- Delivering Results Meeting Customer expectations
- Presentation Communication skills
- Teamwork collaboration skills
- Market insight
- Financial Understanding
- Consultative Selling Skills
- Negotiation Skills
- Leadership Skills
- Education: BE/B Tech or equivalent
- Min years of experience: 8+ Years
Skill Experience
- Working in a virtual Environment is must. Should have good exposure to working with
- OpenStack (CEE)
- Kubernetes (CCD)
- Cloud Networking (SDI SDN)
- Cloud Storage
- REDHAT Open stack ( RHOSP )
- REDHAT Open shift ( RHOCP )
- CEPH and Other Storage solutions.
- Excellent Understanding about Cloud Networking ( OSPF , BGP,BFD etc)
- An exceptional troubleshooting skill is required to solve the customer issues without escalating to the next level for competence units
- Should able do tracing and complex logs analysis for Cloud Nodes
- Exposure to any of the following Cloud Core applications/environment is desired
- Mme/amf/smf/pcc
- EPG/Packet Gateway
- SAPC/CCPC/5G Policy Controller
- CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function)
- IP Routing
- IMS
- Strong technical acumen should be exhibited when dealing with complex customer issues.
- Should have worked in a telecom support function earlier
- Past experience with Ericsson will be preferred
- Good knowledge of 3GPP in Cloud area
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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About Ericsson
Ericsson
Telecom
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150 years old
Stockholm, Sweden
Sweden
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Why join Ericsson?
At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the worlds toughest problems. Youll be challenged, but you wont be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
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