Support Delivery Manager
IonIdea Interactive Pvt. Ltd. · Hyderabad · onsite · Posted 65d ago
₹20.0L - ₹25.0L PA15–20 yrsfulltimeSourced from
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About this role
Roles and Responsibilities :
- Manage application support delivery team to ensure timely resolution of incidents, requests, and problems.
- Develop and maintain service level agreements (SLAs) for IT services, ensuring alignment with business objectives.
- Oversee transition activities during changes in applications, including planning, execution, and post-implementation evaluation.
- Ensure compliance with governance frameworks such as ITIL best practices for incident management, problem management, change control.
Job Requirements :
- 15-20 years of experience in Application Support Management or similar role.
- Strong understanding of AMS (Application Management System) principles and its implementation.
- Proven track record in managing global delivery teams for multiple projects simultaneously.
Sourced from naukri
Skills
Support Delivery ManagerIncident ManagementITILApplication Support Managementservice deliveryAmsapplication managementTransitionGovernanceglobal deliverySLA
About IonIdea
IonIdea Interactive Pvt. Ltd.
Software Product
629
employees
1991
35 years old
Fairfax
United States
₹6L PA avg
Avg at IonIdea
₹20L – ₹25L PA
This role
About
IonIdea is a US based software solutions company specialized in Software Services, Outsourcing, Products, Telecom, RPO, Medical Billing, Healthcare and Education
Industries
Software Product
Employee ratings
10 reviews
3.2/ 5
Culture
2.5
Career growth
1.8
Work-life
2.4
Employees rate it well for
Company Culture32Work-Life Balance32
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