Support Customer Service Flooring

As the Deputy Manager of Customer Service for Flooring, you will play a pivotal role in ensuring exceptional after-sales support that aligns with WFL's standards and policies. You will be responsible for leading a dedicated team to deliver customer-centric solutions, fostering a culture of excellence and continuous improvement. Your role involves developing and implementing innovative service strategies to enhance the overall customer experience. You will be tasked with managing and resolving customer complaints efficiently, ensuring that all interactions are handled with professionalism and empathy. Additionally, you will collaborate with cross-functional teams to address customer issues and provide valuable insights for product development. Your expertise will be crucial in monitoring customer feedback, identifying areas for improvement, and driving initiatives that contribute to the revenue growth of the customer service function. This position requires a strategic thinker with a global mindset and strong business acumen to excel in a dynamic environment.