Support and Services Engineering

Job Summary:

The Deputy Manager of the Support and Services Engineering Department assists the Department Manager in overseeing all Integrated Logistics Support (ILS), Reliability, Availability, Maintainability, Safety, and Testability (RAMST), and Technical Documentation & Training work within SAFT product development. This role supports the operational readiness of developed products and aids in managing the hierarchical structure of the three departments: Operational Safety (RAMST), Integrated Logistics Support (ILS), and Technical Documentation & Training.

Key Responsibilities:

• Assist in defining the strategy for the development of ILS, RAMST, and Technical Documentation & Training within the Mobility and ESS divisions.

• Support continuous improvement of business processes and performance.

• Aid in supervising the portfolio of RAMST and ILS study requests and technical publications (maintenance manuals, training, translations, etc.).

• Support the management of the heads of the three groups: ILS, RAMST, and Documentation & Training.

• Help develop processes, technical policies, and areas under the department's responsibility.

• Ensure technology and innovation monitoring, both internally and externally within SAFT, in the areas of expertise.

• Support team members: training newcomers, skills development, career planning support, and individual objectives.

• Participate in preliminary projects through preliminary studies and recommendations based on client needs.

• Assist in leading resources conducting studies and documentation when other resources are involved.

• Coordinate activities related to various projects, interfacing with key people (managers) from other engineering and project departments.

• Assist in managing the QCD objectives of the entire department.

• Ensure reporting of activities to management and communication with the three groups.

• Support the definition of the rationale for outsourcing certain activities if necessary.

Skills:

• Strategic thinking and problem-solving.

• Effective communication and interpersonal skills.

• Project management and coordination.

• Technical expertise in ILS, RAMST, and Technical Documentation & Training.

• Continuous improvement and performance management.

• Proven experience in managing engineering departments, particularly in ILS, RAMST, and Technical Documentation & Training.