Support Analyst

Location: Chennai, Tamil Nadu, India Job ID: R0111511 Date Posted: 2025-11-17 Company Name: HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Profession (Job Category): IT, Telecom & Internet Job Schedule:  Full time Remote: No Job Description:

The opportunity: Hitachi Energy, High Voltage Products is implementing Digital solutions to improve efficiency and quality. These are cloud-based solutions that will be used by all manufacturing units within the business unit.

How you’ll make an impact Provide technical support to clients and internal teams. Handle day to day service requests.

Troubleshoot and resolve issues related to software systems.

Document and communicate solutions to clients and internal teams.

Maintain and improve a list of standard operating procedures. Collaborate with developers to identify and resolve software bugs.

Ensure software systems are up to date and functioning properly.

Contribute to the product development during testing, release and hyper-care of new functionality as required.

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background : Bachelor's degree in computer science or re lasted field.

4-6 years of experience in technical support or development.

Experience working in application using Net Core, Web API, C#, MS SQL.

Exposure to MuleSoft, SAP, HTML, CSS, and gular will be added advantage.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.