Support Analyst
Winsoft Technologies · Mumbai · onsite · Posted 21d ago
Undisclosed3–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibilities :
- Provide technical support to clients through phone, email, or chat for issues related to wealth management software applications.
- Troubleshoot and resolve incidents reported by clients in a timely and efficient manner.
- Collaborate with development teams to identify and fix bugs, errors, or other issues affecting client satisfaction.
- Document all interactions with clients using CRM tools to track progress and ensure accurate documentation.
Job Requirements :
- 3-6 years of experience in application support or similar role.
- Strong analytical skills with ability to troubleshoot complex problems independently.
- Proficiency in API integration, DBMS (SQL queries), Web Services, and Wealth Management systems.
Sourced from naukri
Skills
sql queriesdbmsSupport Analyst 2Web ServicesIncident ManagementApplication SupportWealth ManagementAPIanalytical
About Winsoft Technologies
Winsoft Technologies
IT Services & Consulting
175
employees
1993
33 years old
Mumbai, Maharashtra
India
₹4.9L PA avg
Avg at Winsoft Technologies
About
Winsoft Technologies offers Banking & Financial solutions ranging from Wealth Management, Mutual Fund, Insurance, Pension & various banking solutions
Industries
IT Services & ConsultingHardware & NetworkingSoftware Product
Employee ratings
10 reviews
3.0/ 5
Culture
3.3
Career growth
2.0
Work-life
3.0
Employees rate it well for
Skill Development33Overall Company30
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