Support Analyst
Rhythm Innovations · Bhubaneswar · onsite · Posted 35d ago
Undisclosed13–18 yrsfulltimeSourced from
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About this role
Job_Description":" Company Overview
Rhythm Innovations is an innovative startup specializing in fleet risk management. We are committed to drive customer delight through innovative solutions and a customer-centric approach. As we continue to grow.
Position Overview
Position Overview
We are seeking a versatile Support Analyst who will be responsible for providing day-to-day technical and functional support for applications deployed on the cloud infrastructure. This role serves as a front-line point of contact for triaging, investigating, and resolving customer and internal support tickets related to application functionality, data integrity, integrations, and system performance and escalates complex technical issues to Engineering team for permanent solution.
Requirements Key Responsibilities
Requirements Key Responsibilities
Triage, investigate, and resolve support tickets logged through the support portal, covering functional and application issues, and data or integration errors
Monitor the ticket queue and manage assigned tickets through to resolution
Respond to users promptly and own the end-to-end ticket lifecycle
Perform root-cause analysis on recurring issues and coordinate fixes with Engineering, DevOps, or third-party vendors
Support user access, configuration, and permission issues across various application features
Maintain and update knowledge base articles and support documentation
Required Qualifications and Skills
Required Qualifications and Skills
Must Have:
Bachelors or Masters degree in Computer Science, IT, or a related field, or equivalent practical experience
13 years of hands-on experience in technical support
Strong analytical ability to investigate issues and identify root causes
Solid understanding of ticket lifecycle management, SLAs, and data analytics
Basic understanding of the software development lifecycle, SQL, and at least one programming language
Excellent communication skills
Nice to Have:
Exposure to SaaS software production support
- Hands-on experience in using at least one Ticket Management Tool such as Zen desk, ServiceNow, Salesforce Service Cloud, JIRA Service management etc
Benefits What We Offer
- The chance to be part of a product innovation and support of a Risk Intelligence Platform at a growing startup.
- Collaborative and dynamic work environment.
- Professional growth and development opportunities.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Service ManagementTechnical Supportsupport analystRoot Cause AnalysisSoftware Development Life CycleSQLRisk ManagementticketinganalyticalProduction Support
About Rhythm Innovations
Rhythm Innovations
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₹15.1L PA avg
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