Supply Chain & Operations Manager for DTC Supplement Brand

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supply Chain & Operations Manager for DTC Supplement Brand based in the United States.

This role offers the opportunity to lead critical supply chain and operational functions for a rapidly growing direct-to-consumer health and wellness brand. You will take ownership of the processes that ensure products move efficiently from manufacturing to customers while maintaining high standards of quality and performance. As a Supply Chain & Operations Manager, you will oversee inventory strategy, supplier relationships, fulfillment operations, and continuous improvement initiatives. The position combines strategic planning, operational execution, data-driven decision-making, and process optimization. You will work closely with leadership, manufacturing partners, fulfillment providers, and customer teams to support scalable growth. This is an ideal opportunity for an experienced operations professional who thrives in a fast-paced environment and enjoys building efficient systems from the ground up.

Accountabilities:: As a Supply Chain & Operations Manager, you will own end-to-end supply chain execution and operational performance, ensuring products are available, delivered efficiently, and supported by scalable processes. You will drive improvements across inventory management, manufacturing coordination, fulfillment, and reporting while helping the business prepare for continued growth.

Manage end-to-end inventory planning and demand forecasting to maintain optimal stock levels across all products.

Oversee supplier and manufacturing relationships, including production schedules, purchase orders, quality control, and inbound logistics.

Manage third-party logistics (3PL) partners to ensure strong fulfillment accuracy, shipping performance, and returns management.

Develop, document, and continuously improve standard operating procedures (SOPs) across supply chain and logistics operations.

Establish quality assurance processes to identify issues, investigate root causes, and implement corrective actions.

Monitor key operational metrics, including inventory levels, fulfillment accuracy, shipping performance, turnaround times, and defect rates.

Build dashboards and reporting systems that provide actionable operational insights to leadership.

Identify process bottlenecks and lead continuous improvement initiatives using structured problem-solving and Lean principles.

Leverage AI tools and automation solutions to improve forecasting, reporting, workflows, and operational efficiency.

Collaborate with customer support, leadership teams, manufacturing partners, and fulfillment providers to ensure a seamless customer experience.

Support the development of scalable operational systems that enable long-term business growth.

Requirements:

The ideal candidate is an experienced supply chain and operations professional with a strong background in eCommerce, DTC, or consumer product environments. You should be analytical, highly organized, and comfortable managing complex operational workflows in a fast-growing business.

5+ years of experience managing end-to-end supply chain and operations, preferably within an eCommerce or direct-to-consumer business.

Proven experience with inventory forecasting, supplier management, production planning, and fulfillment operations.

Hands-on experience managing third-party logistics (3PL) providers and maintaining operational service levels.

Strong understanding of manufacturing processes, procurement, inventory management, and quality assurance.

Demonstrated ability to create, implement, and maintain operational SOPs.

Advanced Excel or Google Sheets skills with experience building operational reports and dashboards.

Strong analytical mindset with the ability to interpret data and make informed decisions.

Experience working in fast-paced, high-growth startup or scale-up environments.

Strong problem-solving skills with the ability to identify root causes and implement scalable solutions.

Experience using AI tools such as ChatGPT, Claude, Gemini, or similar platforms to improve productivity and operational workflows.

Excellent written and verbal English communication skills.

Nice to have:

Experience in health supplements, consumer packaged goods (CPG), FMCG, or wellness industries.

Lean Six Sigma certification or equivalent process improvement experience.

Experience managing subscription businesses or complex multi-SKU inventory environments.

Familiarity with ERP systems such as NetSuite, Cin7, SAP, Oracle, or similar platforms.

Experience creating operational dashboards using Power BI, Tableau, Looker, or comparable BI tools.

Benefits:

This role offers the opportunity to take ownership of business-critical operations within a high-growth consumer brand while enjoying flexibility and career development opportunities.

Competitive USD-based salary depending on experience.

Fully remote work environment.

High-impact role with direct ownership of supply chain and operational strategy.

Opportunity to work closely with an ambitious international leadership team.

Career growth opportunities as the business continues scaling.

Exposure to a rapidly growing health and wellness brand with significant expansion plans.

Opportunity to build and optimize systems that directly influence business success.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1