Supply Chain Manager, Quick Commerce

Job Description: Supply Chain Manager Quick Commerce

Location: ICC Towers next to JW marriott / Pavillion Mall Pune

Company: Didier & Frank Chocolate - one of the fastest growing consumer brands in India

Role Overview

We are looking for an experienced Quick Commerce Supply Chain Manager to manage appointment-based deliveries to Blinkit, Zepto and Swiggy Instamart warehouses across India.

The candidate must have worked in a similar role with another consumer brand and managed at least 5 crore per month of quick-commerce deliveries. The role covers the complete order cyclefrom PO receipt and appointment booking to transporter allocation, delivery, reconciliation and closure.

Key Responsibilities

Order and Delivery Management

• Review purchase orders and book warehouse delivery appointments.
• Prepare dispatch plans based on confirmed appointments and PO validity.
• Coordinate with production, warehouse and dispatch teams to ensure timely order readiness.
• Track every shipment from dispatch until successful delivery.
• Reschedule missed or cancelled appointments and manage urgent deliveries.
• Resolve delivery delays, rejections, shortages, damages and documentation issues.
• Manage RTOs, returns and proof-of-delivery reconciliation.

Transporter Management

• Identify, onboard and manage transporters across India.
• Ensure timely vehicle placement and compliance with delivery TATs.
• Negotiate freight rates and reduce logistics costs through rate benchmarking, route consolidation and vehicle optimisation.
• Maintain route-wise and vehicle-wise freight rate cards.
• Conduct transporter audits covering rates, billing, documentation, vehicle condition, statutory compliance and service quality.
• Verify transporter invoices and control detention, waiting, cancellation and redelivery charges.
• Develop alternate transporters for critical routes and regularly review vendor performance.

Reporting and Process Improvement

• Maintain accurate trackers for POs, appointments, dispatches, deliveries, shortages, rejections and RTOs.
• Share daily order-status and exception reports.
• Monitor transporter-wise cost, TAT and delivery performance.
• Identify recurring issues and implement corrective actions.
• Improve fill rates, appointment success, delivery TAT and transportation costs.

Key Performance Indicators

• PO fill rate
• On-time dispatch and delivery
• Appointment success rate
• Transporter TAT and vehicle-placement performance
• Freight cost per shipment or case
• Transportation cost as a percentage of sales
• Logistics cost savings
• Delivery rejection, shortage and damage rates
• RTO percentage
• Escalation-resolution time

Mandatory Experience

• Experience in the same or a closely comparable quick-commerce supply chain role with another consumer brand.
• Must have managed at least 5 crore per month of quick-commerce deliveries across India.
• Hands-on experience with Blinkit, Zepto and/or Swiggy Instamart warehouse appointments and deliveries.
• Experience in transporter management, freight negotiation, transporter audits and logistics-cost reduction.
• Strong understanding of quick-commerce POs, warehouse processes, delivery documentation and shortage reconciliation.

Candidates without relevant brand-side quick-commerce supply chain experience will not be considered.

Required Skills

• Advanced Microsoft Excel skills, including XLOOKUP/VLOOKUP, Pivot Tables and reconciliation.
• Strong planning, negotiation and transporter-management capabilities.
• Ability to manage high order volumes and multiple delivery deadlines.
• Strong problem-solving and escalation-management skills.
• High ownership, accuracy, attention to detail and sense of urgency.

Candidate Profile

The ideal candidate is analytical, commercially sharp and execution-focused. The person should take complete ownership of every order while consistently improving delivery performance, transporter TAT and logistics costs.