SUPPLY CHAIN LEAD
TE Connectivity · Bengaluru · onsite · Posted 29d ago
Undisclosed10–15 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Description:
Job Overview
Job Requirements
Core Competencies
What your background should look like
Competencies
Job Overview
The Customer Delivery Experience Advocate plays a critical role in ensuring our strategic customers receive exceptional service across the end-to-end supply chain. This role supports a global network of factories and distribution centers and acts as a bridge between planning, customer service, and commercial teams.
You will be responsible for driving visibility, responsiveness, and continuous improvement in delivery performance, with a strong focus oncustomer segmentation logicandvalue-based prioritization.
Job Requirements
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- Act as the primary advocate for delivery experience for assigned strategic customers (e.g., Platinum accounts).
- Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and escalate risks proactively.
- Own the weekly CDX report process, ensuring timely insights and follow-up with planners.
- Collaborate with planning, factory, and distribution center teams to resolve delivery issues.
- Drive adoption of tools such as the Escalation App and Late Reason Code Program.
- Support implementation of customer segmentation logic and CVP-aligned service levels.
- Participate in QBRs and customer-facing discussions to represent delivery performance.
- Identify process gaps and lead improvement initiatives across the supply chain.
- Ensure documentation and knowledge sharing to support scalable execution.
Core Competencies
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- Success mindset : Focused on outcomes, driving strategies and tactics to address gaps, remove blockers and win
- Structured thinking : Ability to navigate through ambiguity, noise and build a structure around rapid execution
- Influencer : Drives thought leadership and influences the organization to anticipate, respond and execute
- Crisp and Clear Communication : Breakdown complex information and distills communication for different levels of the organization to drive actionable outcomes
- Storyteller : Ability to read the terrain and provide reliable contextual information for quick organizational alignment
- High interpersonal skills : Builds trusted relationships internally and externally
- Cheerleader : Motivates and activates the right people at the right time
- Versatile : Ability to multi-task between strategic thinking and tactical initiatives as needed
- Change Management Process Improvement: The ability to lead and support organizational change by identifying inefficiencies, proposing solutions, and guiding teams through transitions.
- Ownership Accountability: Demonstrating a strong sense of responsibility for outcomes, taking initiative, and following through on commitments.
What your background should look like
- Bachelors degree in business administration, Supply Chain Management, Logistics, Industrial Engineering or a related field. An MBA or masters degree is preferred.
- Minimum of 10 yearsexperience in a multinational and high growth industry.
- Experience in people management, leading diverse teams in a global environment.
- Proven ability to act as the primary liaison between sales, customer care, and supply chain/planning teamsensuring agility in operations and customer-centric outcomes. Material planning experience is preferred.
- Strong experience in driving cross-functional collaboration and facilitate process improvements
- Excellent communication and interpersonal skills to engage effectively with cross-functional teams and stakeholders.
- Highly Competent with supply chain management software (SAP Must, IBP is a plus), Artificial Intelligence agents and analytics tools.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Sourced from naukri
Skills
Customer ServiceMaterial PlanningAnalytics toolsCustomer CarelteCustomer SegmentationChange ManagementAnalyticsIndustrial EngineeringLogisticsAdministrationArtificial IntelligenceCommunication And Interpersonal Skills
About TE Connectivity
TE Connectivity
Electronics Manufacturing
1.2k+
employees
1941
85 years old
Bangalore / Bengaluru, Karnataka
India
About
TE Connectivity specializes in connectivity and sensing solutions, emphasizing sustainability and reliability to address the needs of various industries.
Industries
Electronics ManufacturingInternetTelecomElectronics
Employee ratings
1,327 reviews
4.1/ 5
Culture
4.2
Career growth
3.3
Work-life
4.1
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