Supply Chain Executive

Position: Supply Chain Executive

1. Accounts Receivable Management

• Monitor customer accounts and outstanding receivables.
• Generate and distribute invoices, account statements, and collection reminders.
• Ensure accurate recording and reconciliation of customer payments.
• Maintain updated customer account records and payment history.

2. Collections & Credit Control

• Follow up with Sales & Service team/customers regarding overdue invoices through calls, emails, and meetings.
• Track collection commitments and ensure timely realisation of payments.
• Escalate long-outstanding accounts as per company policy.
• Conduct regular meetings with the Sales & Service team for collection support and dispute resolution.

3. Cash Application & Reconciliation

• Apply customer payments accurately against open invoices.
• Perform customer account reconciliations and investigate discrepancies.
• Resolve unapplied cash, deductions, short payments, and credit notes.
• Support month-end closing activities related to Accounts Receivable.

4. Warranty Repair & Replacement Coordination

• Manage warranty repair and replacement requests received from Sales & Service team/customers.
• Verify warranty eligibility and supporting documentation.
• Coordinate with Service, Logistics, Warehouse, and Vendors/OEMs to process repairs or replacements.
• Track warranty cases from initiation through closure.
• Ensure timely shipment of replacement products and return of defective units where applicable.
• Maintain warranty claim records and prepare periodic status reports.
• Follow up with customers regarding repair status and replacement timelines.
• Coordinate with Finance for warranty-related credit notes, billing adjustments, or claims recovery from suppliers.

5. Customer Dispute Resolution

• Investigate and resolve invoice, payment, and warranty-related disputes.
• Work closely with Sales, Service, Operations, and Logistics teams to provide timely resolutions.
• Maintain documentation and records for all customer disputes and warranty claims.

6. Reporting & Analysis

• Prepare AR Ageing Reports and Collection Reports.
• Track collection efficiency, overdue balances, and warranty claim status.
• Analyze trends in receivables, customer disputes, and warranty claims.
• Provide management with periodic dashboards and KPI reports.

7. Compliance & Documentation

• Maintain complete and accurate documentation for AR transactions and warranty cases.
• Ensure compliance with company policies and audit requirements.
• Support internal and external audits related to receivables and warranty claims.
• Assist in process improvement initiatives to enhance operational efficiency.

8. Additional KPI

• Update and maintain product pricing, discount structures, and commercial terms in SFDC and SAP as communicated by Principals/OEMs.
• Accuracy of pricing data maintained in SFDC and SAP.

Key Skills & Competencies

• Strong knowledge of Accounts Receivable and Collection processes.
• Experience in warranty repair and replacement coordination.
• Excellent communication, negotiation, and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and meet deadlines.
• Close attention to detail and accuracy.

Technical Skills:

• Proficiency in G Suite/MS Excel (Pivot Tables, XLOOKUP/VLOOKUP, Reporting).
• Experience with ERP systems such as SAP
• Familiarity with SAP systems.

Educational Qualification

• Bachelor's degree in Commerce, Finance, Accounting, Business Administration, or related field.

Experience

• 2-4 years of experience in Accounts Receivable, Collections, Customer Service, Warranty Administration

Key Performance Indicators (KPIs)

• Days Sales Outstanding (DSO).
• Collection efficiency and overdue reduction.
• Accuracy of cash application and account reconciliations.
• Timely closure of warranty repair and replacement cases.
• Customer satisfaction and dispute resolution turnaround time.
• Accuracy and timeliness of AR and warranty reporting.
• Reduction in unresolved warranty claims and outstanding receivables.
• Support periodic audits and compliance reviews related to pricing updates.